TransForm’s Contact Centre solution blends advanced cloud contact centre innovation with an intuitive design to meet your contact centre’s challenges. Seamless multi-channel engagement, reduced downtime and advanced features, all supported by a dedicated team.
How TransForm can help your Contact Centre
Our Contact Centre solution relieves bottlenecks and pain points so you can focus on your customers.
Running a Contact Centre
Agents can access Contact Centre from any location, whether that’s at the head office, home, the central contact centre or remotely – giving you great operational flexibility. All that’s needed is a laptop and data connection.
Managing Inbound/Outbound Contact
Manage your agents’ skill sets to prioritise the best team or individual for each call with an intelligent call routing system. Contact Centre also has multi-channel capabilities so it can be used in conjunction with other systems.
Telemarketing and Telesales
Contact Centre utilises an advanced outbound dialler that features a customisable drop rate so that you can stay within regulatory limits at all times. Using the handy portal, you can also import any leads from associated CRM systems to easily manage your marketing estate.
The Benefits of a Multi-Channel Solution
inSurvey
inSurvey® helps businesses who want to learn what their customers think, using a truly unique approach that eliminates cherry-picking, engages agents and ascertains the truth.
