Contact Centre Communications
Take your agents to the next level.

Improves your Customer Contact

TransForm’s Contact Centre solution blends advanced cloud contact centre innovation with an intuitive design to meet your contact centre’s challenges. Seamless multi-channel engagement, reduced downtime and advanced features, all supported by a dedicated team.

How TransForm can help your Contact Centre

Our Contact Centre solution relieves bottlenecks and pain points so you can focus on your customers.
Running a Contact Centre

Agents can access Contact Centre from any location, whether that’s at the head office, home, the central contact centre or remotely – giving you great operational flexibility. All that’s needed is a laptop and data connection.

Managing Inbound/Outbound Contact

Manage your agents’ skill sets to prioritise the best team or individual for each call with an intelligent call routing system. Contact Centre also has multi-channel capabilities so it can be used in conjunction with other systems.

Telemarketing and Telesales

Contact Centre utilises an advanced outbound dialler that features a customisable drop rate so that you can stay within regulatory limits at all times. Using the handy portal, you can also import any leads from associated CRM systems to easily manage your marketing estate.

Agent Talking to Customer in Contact Centre

The Benefits of a Multi-Channel Solution

Better Agent Performance

Using a simple and straightforward system, you can report on how long your agents spend at each stage of their calls, and create scripts to improve their performance.

Improved Customer Experience

Impressive capabilities such as a sophisticated self-serve IVR, advanced call queueing, call recording and real-time wallboards, help you deliver an outstanding customer experience.

Stronger Operational Performance

There’s no need to choose between cloud innovation and operational stability with TransForm. With industry-leading SLAs, TransForm and is backed by a highly skilled support team.

Lower Handling

Manage calls, emails and web chats in one place, switching between them easily with TransForm’s intuitive portal, reducing contact time with each customer.

Man taking phone survey


inSurvey® helps businesses who want to learn what their customers think, using a truly unique approach that eliminates cherry-picking, engages agents and ascertains the truth.